Welcome to PrintzGalaxy Thank you for visiting our website. This page, together with our guidelines and other referenced documents, explain to you the terms and conditions ("Terms and Conditions"). Please read these terms and conditions carefully before ordering products from our website. Please visit this page periodically to find out about any changes we have made to our Terms and Conditions.

Part 1 - Terms of Sale
Wrong Order

If you notice an error in the Order after you place an Order on our Website, please contact contact@PrintzGalaxy.com as soon as possible. We will try our best to process your request.
Order Rejection
We reserve the right to remove Products from the Website at any time and change all materials or content on this Website. We will do our best to always process all Orders but there may be special circumstances where we may need to refuse to process an Order after we have sent an Order Confirmation, which we reserve the right to do at any time, in accordance with our policies.
If we cancel your Order and you have made payment for that Order, the payment amount will be fully refunded to you.
We will not be responsible to you or other third parties regarding the reason we withdraw a product from this website, whether it has been sold or not, delete or edit the material or content on this website or for refusing to process or accept an order.

Part 2 - Cancellation By Customer (Undamaged Product)
If you wish to cancel your Order please contact PrintzGalaxy Customer Service at contact@printzgalaxy.com. Cancellation fees do not apply. Orders that have been received by the customer can be returned for the following reasons:
1. Goods are still in the same intact condition as when the goods were received.
2. Include the return label.


Part 3 - Returns and Refunds Policy

  1. If you are not satisfied with your purchase, you may return the Product to us  within thirty (30) days of receipt. The product must be unused, undamaged and in the packaging of the original.
  2. Products must be received by PrintzGalaxy before payment or replacement can be made. You ensure that our Products receive the same conditions as when you received them and are properly packaged. If the goods are sent to us in an unsuitable condition, we reserve the right to receive and send back the products to you.
  3. We do not accept assistance that is done directly.
  4. Our Quality Check Team will take 2 (two) to 4 (four) working days to process you. The time it takes to process may depend on the method selected, location, delivery date and courier speed. Refunds will be made as soon as we receive the goods and according to the method of funds stated on your slip.

Part 4 - Vouchers
You can use promotional vouchers when purchasing products on the Website. Specific details for promotional vouchers are described below.

  1. Vouchers need to be entered on the online check out page.
  2. PrintzGalaxy can cancel the voucher previously issued and is not responsible for any loss arising from the response.

Section 5 - Guarantees and Methods of Complaints
PrintzGalaxy will carry out its obligations under these terms and conditions in accordance with reasonable ability and prudence.
Customer satisfaction is our priority. You can contact us anytime via the email listed. These terms and conditions. We will try to resolve your concerns and will get back to you as soon as possible. Complaints regarding product warranties will take longer as resolution may involve relationships from manufacturers or suppliers.

Section 6 - Protection of Personal Data

Please see our Privacy Policy, which forms part of these Terms and Conditions.