Returns & Refund


We accept to return and exchange your order with a time limit of 30 days after your package is received with the following conditions:

You receive a different case according to the one you ordered

the item you receive is damaged before you use it

To process the complaint, you can follow the following procedure:

  • contact us about your complaint against the case received via email: contact@printzgalaxy, and also attach a photo of the smartphone case you received
  • after we confirm your complaint. You can continue the process of returning the smartphone case that you received to our warehouse at Jalan Adenium Ruko Edelweis No.6-7 Kramas Kecamatan Tembalang Semarang, Jawa Tengah, Indonesia. Zipcode 50278 , phone number +6224 76402549
  • After your packages received at the warehouse and pass the check, we will resend the case according to what you ordered.


We will make full refunds with the following conditions:

  • If our system founds indications of fraud against the credit card you are using
  • Your shipping address is not affordable for the shipping services we use
  • The buyer does not want to pay the taxes.

If you have not received the goods after the estimated delivery time, you can directly contact the delivery service in your country.

For United States countries, you can contact USPS customer service or DHL customer service

For countries other than the United States, you can contact DHL customer service in your country.

And after contacting the delivery service and it turns out that the package ordered has lost, we will resend your order your address.